Lottery Terms and Conditions

1. These Terms and Conditions are the Lottery Rules. By entering the lottery, entrants agree to be bound by these rules.

2. This lottery is being promoted by and on behalf of The Fire Fighters Charity. The individuals designated by the Charity as having responsibility within the Charity for the promotion of the lottery are Jill Tolfrey and Eleanor Herriott, The Fire Fighters Charity, Level 6, Belvedere, Basing View, Basingstoke, RG21 4HG.

3. For the purpose of the Gambling Act 2005, this lottery is defined as a 'Large Society Lottery.'

4. The Fire Fighters Charity holds remote and non-remote Society Lottery Operating licences 005035-N-100358 and 005035-R-104463 issued by the Gambling Commission,

5. To enter the lottery, you must be a UK resident aged 18 (eighteen) or over. Anyone under 18 years of age who buys a ticket will immediately forfeit the right to any prize and the monies paid in respect of their ticket will be returned to them.

6. There will be 31 guaranteed monthly winners and 31 cash prizes, plus one rollover cash prize. Each month there will be a guaranteed first prize of 20% of the total proceeds of the lottery (up to a maximum of £25,000), a second prize of £1,000, which is rolled over, and 30 guaranteed £50 third prizes. The second prize is not guaranteed but will rollover for a maximum of ten times, at which point it will become a guaranteed prize.

7. All tickets shall be priced at £1.

8. All lottery entry sales are final and no refunds shall be made at any time. All entrantsacknowledge that their payment of £1 per ticket to enter the lottery does not guarantee thatthey will win any prize.

9. Online Vouchers:

Online Vouchers can only be purchased using a Debit Card (no Credit cards will be accepted). The purchaser explicitly agrees to provide their personal debit card details to complete the purchase of an Online Voucher.

Purchasers of Online Vouchers will be required to select the number of lottery entries to purchase and the number of draws into which the lottery entries will be entered at the time of purchase.

Online vouchers have a validity period of 12 months from date of purchase; if not redeemed within 12 months, the Online Voucher will be gratefully accepted as a donation to The Fire Fighters Charity.

The validity of online vouchers may not be extended.

No cash alternatives or refunds will be granted for Online Voucher purchases.

Online Vouchers are issued in the form of system-generated alpha-numeric codes displayed on screen with an option to print and/or email to the purchaser or receiver of the Online Voucher.

Online Vouchers can only be redeemed through The Fire Fighters Charity Lottery webpage (

Self-excluded individuals are not permitted to redeem online voucher codes.

To redeem a voucher, you will be required to provide your personal information including your date of birth, name & surname, email address, telephone number(s), and address.By redeeming an Online Voucher, a player agrees to receive communications regarding their lottery entry/entries.

By redeeming an Online Voucher, you agree to be bound by these Lottery Rules as amended from time to time.

10. The draw for the prizes will be made monthly at our lottery management company’s premises. You do not need to be present at the draw to win the lottery.

11. If a cash prize is awarded, this will be made by cheque made out strictly in the name of the entrant.

12. The Fire Fighters Charity reserves the right in exceptional and unforeseen circumstances to substitute any of the non cash prizes acquired for the lottery for a similar prize at The Fire Fighters Charity’s absolute discretion.

13. Full payment for each ticket must be received before the ticket can be entered into the draw. Only tickets for which full payment has been received are eligible to win the prize.

14. The winners of the lottery prizes will be notified by letter.

15. All entrants are solely responsible for providing The Fire Fighters Charity with their accurate and up-to-date contact details and The Fire Fighters Charity will be in no way liable for any failure or inability to contact any entrant due to any errors, omissions or inaccuracies in the contact details that the entrant has provided. In the event that an entrant changes their contact details, they will be solely responsible for advising The Fire Fighters Charity of the change.

16. By accepting the prize, the winner agrees to take part in promotional activity and The Fire Fighters Charity reserves the right to use the name and address of the winner, their photograph and audio and/or visual recordings of them in any publicity unless prior notification has been received.

17. Each game number is unique. A randomly selected game number will be issued with the confirmation of entry. Any member may subsequently request an alternative game number if they wish at anytime and this will be issued providing that it has not already been allocated to an existing member.

18. Lottery membership can be cancelled at any time by notifying The Fire Fighters Charity in writing, by phone or via e-mail. However, where applicable, the individual player must cancel any standing order payments directly with their own bank or cancel any payroll deductions directly with their payroll department.

19. The Fire Fighters Charity shall not be liable to the member for any loss or damage sufferedor arising from:

  • any delays or failures in the postal service or other delivery methods used by The Fire Fighters Charity or the member from time to time.
  • any delays or failures in any software or other systems used by The Fire Fighters Charity for the administration of the lottery.
  • any delays or failures in the Banking system used by The Fire Fighters Charity or the member.
  • any refusal by The Fire Fighters Charity to accept registration of an individual as a member or the cancellation of a membership.
  • any failure to enter a chance into the draw.
  • any event beyond the reasonable control of The Fire Fighters Charity.

20. Nothing within these terms and conditions shall create or should be construed as creating any form of contract between any entrant and The Fire Fighters Charity.21. Any complaints relating to the lottery should be sent in writing to The Fire Fighters Charity giving full details of the complaint and supporting documentation. The Fire Fighters Charity has a written procedure for dealing with complaints, a copy of which will be made available upon request or upon making a complaint. Complaints relating to the outcome of the member’s gambling transaction that cannot be resolved by The Fire Fighters Charity’s internal complaints procedure will be referred, should the complainant so wish, to an independent third party.

22. The Fire Fighters Charity is committed to protecting the member’s privacy. Data that is collected from the member is used lawfully in accordance with the Data Protection Act 2018 and is used solely for the purpose of processing lottery chances, subsequent entry into the lottery draw, and informing winners that they have won a prize.

23. Any member has the right to access the information held by The Fire Fighters Charity about them. To obtain this information, please contact The Fire Fighters Charity in writing.

24. The Fire Fighters Charity will not sell, rent or grant access of any personal data to any third party without express prior permission.

25. In the event of any dispute regarding these rules, the decision of The Fire Fighters Charity shall be final and no correspondence or discussion shall be entered into.

26. The Fire Fighters Charity reserves the right to amend these rules at any time. If The Fire Fighters Charity does this, it will publish the amended rules before the same take effect.

27. The Fire Fighters Charity reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of these rules.

28. Each entrant should retain a copy of these Terms and Conditions for their reference.

29. This lottery is a form of gambling. Participants are encouraged to gamble sensibly. Should gambling become a problem we recommend you contact the Be Gamble Aware National Gambling Helpline on 0808 8020 133 or visit their website

30. A copy of these rules may be obtained by sending a stamped addressed envelope to The Fire Fighters Charity at the address above.

31. The Laws of England and Wales shall govern the interpretation and/or enforcement of these Terms and Conditions and The Fire Fighters Charity and all entrants hereby submit to the exclusive jurisdiction of the English courts.

Social Responsibility Policy

1. Introduction

The Fire Fighters Charity operates a Society Lottery open to the general public in England, Scotland, and Wales, for the sole purpose of raising funds for The Fire Fighters Charity.

The Charity is committed to ensuring that the lottery is operated in a secure, fair and socially responsible way and to endorsing responsible gambling amongst participants in its Lottery

The Gambling Commission ( regulates gambling in the public interest. The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:

  • Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime.
  • Ensuring that gambling is conducted in a fair and open way.
  • Protecting children and other vulnerable persons from being harmed or exploited by gambling.

This document sets out the Charity’s policies and approach to ensuring we approach any gambling activities in a socially responsible way. Lottery staff are familiar with the contents of this document and read it upon appointment and every six months thereafter.

2. Preventing gambling from being a source of crime and disorder

When an individual joins the lottery we will check that:

  • The individual is aged 18 or over.
  • The individual is resident in Great Britain.

If upon verification (see section 4 below) an individual is found to be aged under 18, any stakes paid will be returned and no prizes will be paid.

Where tickets are sold for lottery draws we will:

  • Maintain records of tickets distributed and not returned.
  • Limit the value of tickets to £20 sent to any address which is not that of an existing supporter of the Charity.

We also retain the right to cancel any membership should we suspect criminal activity.

3. Ensuring that gambling is conducted in a fair and open way.

We will ensure that:

  • Players have access to clear information on matters such as the rules of the lottery, the prizes that are available and the chances of winning.
  • The lottery rules are fair.
  • Any advertising and promotional material is clear and not misleading.
  • The results are made public.

We have a written procedure for handling any complaints and disputes relating to the conduct of our lottery. Copies are available upon request and made available to anyone who complains. Any complaint that relates to the outcome of the complainant’s gambling transaction and which cannot be resolved to the complainant’s satisfaction under our complaints procedure will be referred to an independent third party, should the complainant so choose.

We keep a record of any complaints that are not resolved under our complaints procedure.

4. Protecting children and other vulnerable persons from being harmed or exploited by gambling.

We will use our best endeavours to address the following issues:

  • Under age Gambling. It is illegal for individuals under the age of 16 to enter into a lottery. We reserve the right to ask for proof of age from any player and players’ accounts may be suspended until satisfactory proof of age is provided. We will only accept valid, legible, photographic ID. If for whatever reason, upon winning any individual is unable to prove that they are 16 or over then any winnings will be forfeited and any stakes paid will be returned.
  • Gambling Limits. The Charity may impose limits on the value of entries into a lottery that can be purchased by an individual.
  • Self Exclusion. On request, we will close any player’s lottery membership(s) for a minimum period of six months, such period being capable of being extended to 5 years, during which time the membership(s) cannot be reinstated. During this period we will also try to ensure that the individual does not try and open a new membership and we will take all reasonable steps to prevent any marketing material relating to the Lottery being sent to any self-excluded customer, with the exception of blanket marketing targeted at a particular geographical area where the excluded individual would not knowingly be included. We will keep a register of self-excluded persons and, at the end of any period of self-exclusion, ensure that the player is required to take positive action in order to begin participating in the Lottery again and then only after a “cooling off period” of 24 hours
  • Access to Player History. We will provide any player with a full history of their lottery membership, including complete payment and winnings history upon request.
  • Provide Information on Gambling Support Organisations. We will provide contact details or links on any lottery websites or via other appropriate media to GamCare and other relevant / appropriate organisations.
  • Self Help and Awareness Information. We will provide self help and awareness information on any lottery websites or other appropriate media together with links to or contact details of GamCare and other relevant / appropriate organisations.
  • Staff Training. All relevant staff receive regular awareness training on problem gambling issues.

5. Responsible Gambling

We have policies and procedures which govern our interaction with any participants in the Lottery whose behaviour may indicate problem gambling. These include the identification of the appropriate level of management who may initiate customer interaction and the procedures for doing so, the types of behaviour that may trigger such intervention and the circumstances in which consideration should be given to refusing to sell lottery tickets to a participant. All our staff receive regular training on their respective responsibilities relating to problem gambling, in particular so that they know who is designated to deal with problem gambling issues.

Whilst the majority of people do gamble within their means, for some gambling can become aproblem. It may help you to keep control to remember the following:

  • Gambling should be entertaining and not seen as a way of making money
  • Avoid chasing losses
  • Only gamble what you can afford to lose
  • Keep track of the time and amount you spend gambling
  • If you want to have a break from gambling you can use our self-exclusion option by emailing us at with your name, address and membership numbers. We will then close your membership for a minimum period of 6 months, which period may be extended to up to 5 years, during which time it will not be possible for the account to be re-opened for any reason.

If you need to talk to someone about problem gambling then contact GamCare. GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted free on 0808 8020 133.

6. Problem Gambling

If you are concerned that gambling may have taken over your (or someone else's life) then the following questions may help you find out:

  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticised your gambling? Have you lost interest in your family, friends or hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact the GamCare confidential helpline on 0808 8020 133 or visit their website for further information.


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